This document puts out our complaints policy. If you are a User of HappyFans, this Complaints Policy is a part of your Agreement with us.
In this Complaints Policy, defined terms have the same meanings given to them in the Terms and Conditions.
If you have a complaint about HappyFans (including any complaint regarding available Content on HappyFans or the behavior of a User), please send your complaint to [email protected] including the following:
- your name;
- address;
- contact details;
- a description of your complaint;
- if your complaint relates to Content, the URL for the Content to which your complaint relates.
If you are unable to contact us by email, please write to us at the following address:
SynapseFoundation OÜ (registry code 16307918), Tornimäe 7-26, 10145 Tallinn, Estonia.
The following actions will be taken after receipt of your complaint regarding illegal or non-consensual Content:
- we will evaluate your complaint within a timescale which is appropriate to the nature of your complaint;
- if we require further information or documents from you, we will contact you regarding our additional needs;
- we will evaluate your complaint within seven (7) working days;
- if we agree that the Content is unlawful or non-consensual, we will immediately remove such Content, and we will notify you of our decision by email;
Any dispute regarding our determination that Content is non-consensual will be submitted by us to a neutral arbitration association at our expense.
The following actions will be taken after receipt of any other complaint (including complaints related to other breaches of our Acceptable Use Policy):
- we will evaluate your complaint within a timescale which is appropriate to the nature of your complaint;
- if we require further information or documents from you, we will contact you with regards to the further needs;
- we will take actions that we consider appropriate to deal with the issue which your complaint has raised. If you have complained about Content that appears on HappyFans and we agree that the Content otherwise breaches our Acceptable Use Policy, we will act quickly to remove such Content;
- we are not obligated to inform you of the outcome of your complaint.
Finally, if you are a User of HappyFans, you legally enforceable promise that you will not make any complaint under this Complaints Policy which is wholly unjustified, abusive, creating harm, or made having bad intentions. If we determine that you have breached this warranty, we might suspend or terminate your User account.