General questions and FAQ
If you have forgotten your password or no longer
able to login, consult the following guide:
How can i recover my password?
If you don’t receive the e-mail to reset your password in your
inbox, make sure to also check your spam folder.
If for some reason the
reset your password
button is not clickable within the e-mail, go to the link located
on the bottom of the same e-mail.
To activate an account on our platform you must first verify your address through
the verification e-mail sent to you when you
first access.
If you re-attempt to access without confirming your e-mail, you will be sent
a second confirmation e-mail; if you attempt to access multiple times you will
not receive any more e-mails for security reasons.
If you don’t receive the e-mail to verify your account in your
inbox, make sure to also check your spam folder.
If for some reason the
Confirm my e-mail address
button is not clickable within the e-mail, go to the link located
on the bottom of the same e-mail.